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Privacy Policy

Last Updated: September 23, 2025​​

Welcome to Sangria Luna Resort and Hotel .  We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.sangrialuna.com] (the "Site"). By using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

  1. Name

  2. Email address

  3. Phone number

  4. Billing and payment information

  5. Booking and reservation details

  6. Special requests (e.g., dietary, accessibility)

  7. Any other information you voluntarily provide via forms or correspondence

 

b. Information We Collect Automatically

When you visit our Site, we may automatically collect:

  1. IP address

  2. Browser type and version

  3. Device information

  4. Pages visited and time spent on the Site

  5. Cookies and usage data

2. How We Use Your Information

We use your information to:

  1. Process and manage reservations

  2. Respond to inquiries and provide customer support

  3. Send booking confirmations and updates

  4. Improve our website and services

  5. Send marketing communications (if you opt-in)

  6. Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  1. Service providers (e.g., payment processors, booking engines, email services)

  2. Legal and regulatory authorities when required by law

  3. Business partners with your consent (e.g., spa services, tour providers)

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All third-party providers are required to adhere to data protection regulations and are only given access to the information necessary to perform their functions.

4. Cookies and Tracking Technologies

Our Site uses cookies to enhance user experience and analyze web traffic. Cookies help us:

  1. Remember your preferences

  2. Understand user behavior

  3. Provide targeted advertisements (where applicable)

 

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Site.

5. Data Retention

We retain your personal data only for as long as necessary to:

  1. Fulfill the purposes outlined in this policy

  2. Comply with legal, tax, and regulatory requirements

  3. Resolve disputes and enforce agreements

6. Your Rights

Depending on your location, you may have the right to:

  1. Access the personal data we hold about you

  2. Request correction or deletion of your data

  3. Object to or restrict certain types of processing

  4. Withdraw consent (where applicable)

  5. Lodge a complaint with a supervisory authority

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To exercise these rights, please contact us at guestrelations@sangrialuna.com

 

7. Data Security

We implement appropriate security measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

 

8. Children's Privacy

Our Site is not directed to children under the age of 16, and we do not knowingly collect personal data from children without parental consent.

 

9. International Data Transfers

If you are accessing our Site from outside [Insert Country], please be aware that your information may be transferred to, stored, and processed in [Insert Country] where our servers are located.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Sangria Luna Resort and Hotel
Email: guestrelations@sangrialuna.com
Phone: +638987003811
Address: Brgy. Nalvo Sur, Luna, La Union

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